Yes – you can have your ivie Bud delivered to any address. However, you can only install it at the address noted on your electricity bill. This must also be the address you checked using the smart meter compatibility checker.
Don’t worry. You can amend your shipping address up until the point that your ivie Bud is sent out. Pop us an email here. Don’t forget to send us your order number and the last 3 characters of the shipping postcode you used in your original order. We’ll need these to confirm that you are linked to it.
To amend or cancel your order before it is shipped, please email us here. We’ll need your order number and the last three characters of your postcode. We need to confirm that this order is linked to you. If your order has already been shipped, please check out our returns policy.
We’re sorry to hear about this. Before you make the order again, check that your payment details are correct, your card has not expired and if you have enough money on your card. Our payment provider, Stripe, accepts VISA, Mastercard, American Express and more. View a full list here. If yours isn’t on the list, please use a different card.
We currently offer delivery within 3-5 days, excluding weekends and bank holidays.
Once your order has been dispatched, you’ll be contacted by email with a unique order tracking number. Visit Yodel’s order tracking page here to keep an eye on your delivery.
Your ivie Bud should be with you between 3-5 days. If it has been more than 5 days, get in touch with us here. Be sure to quote the order number and last three digits of the shipping address postcode.
Our delivery partner will attempt to deliver your ivie Bud three times. If you’re not in the third time, your parcel will be kept in the local depot for you to collect. Make sure to check the missed delivery card for more details on how to collect your ivie Bud.
We have worked hard to ensure our packaging is kind to the planet. Everything is made from recycled materials and is fully recyclable. Even the bag which protects your ivie Bud is biodegradable too.
You can find this in our returns policy here.
Your ivie Bud comes with a 12-month warranty. You can read the warranty in full on our website as part of the terms of sale.
Something wrong with your ivie Bud? We can try to fix it. Take a look at the rest of our FAQ on this page or please contact us here. If you still feel ivie Bud isn’t for you, check out our returns policy for details on how to submit and process a return of your ivie Bud.
Please contact us here to receive a return slip.
Your refund will take up to 14 days from the day we receive your ivie Bud or the day when you provide us with evidence of sending it back to us. Check out our returns policy for further information on how we manage returns.